Last Updated: August 2026

At Fashionee.uk, customer satisfaction is our priority. We are committed to providing high-quality skincare and beauty products. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return if:

• The item was delivered damaged or defective.
• You received the wrong product.
• The product is unopened, unused, and in its original packaging.
• Your return request is made within 14 days of receiving your order.

To qualify for a return, the product must:

• Be in its original condition.
• Include all original packaging and labels.
• Not be used, opened, or tampered with.
• Be accompanied by proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used skincare products.
• Products with broken safety seals.
• Gift cards.
• Promotional or clearance items (unless defective).
• Products damaged due to misuse or improper storage.

These restrictions help ensure the safety and quality of our products for all customers.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.
• Photos of any shipping damage, if applicable.

After reviewing your request, we will arrange a replacement, exchange, or refund where appropriate.

4. How to Request a Return

To start a return:

1. Contact our customer support team within the return period.
2. Provide your order number and reason for the return.
3. Wait for return authorization and instructions.
4. Carefully package the item and return it as instructed.

Returns sent without prior authorization may not be accepted.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

• Your refund will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

We are happy to exchange products if:

• The item is defective.
• The wrong product was delivered.
• The product was damaged during shipping.

Exchanges are subject to product availability.

7. Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

If your order has already been shipped, it cannot be cancelled. You may request a return after receiving the order if it meets the eligibility requirements.

8. Shipping Costs for Returns

• If the return is due to our error (wrong item, damaged item, or defective product), Fashionee.uk will cover the reasonable return shipping costs.
• If you are returning an item for any other eligible reason, you may be responsible for the return shipping charges.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account.
2. Contact your credit card company or payment provider.
3. Allow a few business days for processing.
4. If you still have not received your refund, please contact our support team.

10. Product Allergies & Skin Reactions

Our skincare products are formulated with carefully selected ingredients, but every individual’s skin is unique.

Before using any product, we recommend:

• Reading the ingredient list.
• Performing a patch test on a small area of skin.
• Discontinuing use if irritation occurs.
• Consulting a healthcare professional if you experience a severe reaction.

Refunds cannot be guaranteed for allergic reactions unless the product is found to be defective or incorrectly labeled.

11. Sale & Promotional Items

Only regular-priced items are eligible for refunds unless otherwise required by applicable law.

Products purchased during sales, promotional events, or with discount codes may not be eligible for refunds or exchanges unless they are damaged, defective, or incorrectly supplied.

12. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact us.

Fashionee.uk

Email: [email protected] 

Website: https://fashionee.uk 

Our Commitment

At Fashionee.uk, we strive to provide premium skincare products and outstanding customer service. If there’s ever an issue with your order, we’re here to help and will work with you to find a fair and timely solution.